FAQ

Frequently Asked Questions

What is a Personal Concierge and Lifestyle Management?

Personal Concierge is someone who runs errands and makes arrangements.

Life is becoming very busy, endless tasks and growing to-do lists overwhelm todays families. So how do you achieve the lifestyle you want without sacrificing more time away from your family, friends or things that you would rather be doing?

Eye On Spaces, Personal Concierge and Lifestyle Management, is your friendly solution whenever you need to get something done quickly and professionally. We service a number of clients during the week allowing them to have more time for things that they enjoy doing.

Personal Concierge provides errand services and personal assistance to busy stressed for time
individuals. People who are short on time and don’t want to waste more time on endless tasks or individuals who can no longer do those tasks themselves.

Lifestyle Management is a term that defines a Concierge who manages every aspect of your life. From providing services, taking over to-do-lists, to helping clients locate products and services as well recommending reliable vendors and making arrangements for those services.


What are your services?

Every individual has their unique to-do-list and is faced with different daily struggles . Our services are carefully tailored to meet our clients needs as no two individuals are the same. We will manage and organize every aspect of your busy lifestyle so that you don’t have to.

ERRAND SERVICES-DOMESTIC HELP
From running errands to household management, maids, domestic help, decluttering and organizing, grocery shopping, personal shopping, laundry service, food preparation, arranging for babysitter or helping you find that special someone, and the list goes on....

HOUSE SITTING
Going away for short or extended holiday? With Eye On Spaces House Sitting services you can rest assured knowing that your home will be looked after allowing you to a have stress free holiday.
At Eye On Spaces we like to treat our clients like royalty. Upon your return we will even clean and refresh your home, pick up your groceries or arrange for airport pick up or anything else you might request...like personal/trip shopping and packing.
Finally you get the holiday your truly deserve. You will feel refreshed when you come back home knowing everything is ready waiting for you.
Now, that’s a way to come home!

MOVING-RELOCATION
Moving or Selling your home can be a very stressful and time consuming process. From helping with your decluttering, organizing to getting your home ready and staged for sale. Eye On Spaces will connect you with realtors, book your movers, do all your packing and unpacking, move out clean up, wait for your deliveries, pick up grocery or meal prep and everything else that will allow you to have an enjoyable move. Relocation has never been easier.
     
EVENT AND DINNER PLANNING
Family coming over with last minute notice or you’re hosting next big gathering. Let Eye On Spaces, Event Concierge Coordinator, manage and do the running for you. From wedding concierge, setting a table, catering, bartenders, servers to post party clean up and more... So next time, while you’re busy trying to get your work done, you suddenly realize it’s your anniversary, birthday or a major life celebration that somehow slipped your mind, don’t stress. Contact Eye On Spaces and we will make you look like a Hero that you truly are.

TRAVEL COORDINATION
Planning your next destination but not sure where to start? Eye On Spaces will assist you with research and recommendations. We work with number of reliable travel experts and Concierge Services worldwide who will be able to assist you at the destination.

CONVALESCENT AND OLDER ADULTS SERVICES
For some, life can add additional stress especially if someone close to your heart is needing assistance. Do you have a loved one who’s recovering from surgery or an aging parent who still wants to maintain independent living but can no longer do all the tasks as they used to. You worry and feel quilt because you can’t give them more of your time or maybe you are the aging parent who feels the same every time help is needed? At Eye On Spaces we can help. We will perform all the daily tasks so that you can actually enjoy the visits with your loved ones instead of running around for them. Sit back, relax and for once enjoy each others company.

SEASONAL DECORATING AND HELP
Did we mention that we offer seasonal decorating? Don’t spend another Holliday season without the festive decor. With the help of Eye On Spaces your Home will sparkle and shine again.

If there is anything that you’re looking for but our concierge staff is not able to perform that task, we will connect you with one of our reliable vendors or simply do the research to find you what you’re looking for.

As a Concierge service our job is to be able to find what you’re looking for quickly an professionally. We go out there and Network with other business owners. Through our connections we are able to offer better pricing for our clients on some of the services and products with our preferred vendors.

At Eye On Spaces we are your one stop solution to all your problems. Just hand over your worries, to-do-list or whatever else you might need, and we will take care of it.


Who uses Concierge Services?

Most of our clients are dual-income families trying to free up some time so that they can concentrate on their kids, loved ones or doing something they enjoy. Delegating their tasks allows them to do that.

New moms who need an extra pair of hands so that they can actually enjoy some quality time with their new baby or few moments to relax.

Single parents who now have to juggle work, kids and household duties.
Travelling executives, who are always on the go and don’t want to waste their time on mundane tasks.

Individuals who are trapped in the “sandwich-generation” looking after aging parents, teenage kids and full time jobs, often feeling guilty, stressed and run down because they cant be there for their parents as much as they would like to.

Seniors, who still want to maintain independent living but can no longer do certain things themselves.

And anyone who’s stressed for time but would like to find a way to live more fulfilling lifestyle.


How can it help me and is it affordable?

Have you ever found yourself in a situation where you are at work thinking about all the things you need todo as soon as you get home? The day is just to short and there are many other things you would rather be doing after your work day is done.

At Eye On Spaces we will take care of all your worries and unnecessary stress allowing you to enjoy the little things in life that bring you joy and happiness...whatever that might be.

You can decide how ofter you need help from us. Weekly, bi-weekly or just once in a while during the busy time in your life without any commitment or obligations.


How does it work?

Contact us through email info@eyeonspaces.ca or call 204-444-3717 to set up an initial
complementary consultation. It give us both an opportunity to get to know each other and for us to get a better understanding of your needs.

Once you decide that you would like to proceed, we will send you a copy of our agreement highlighting services requested. We will proceed with the services once we have accepted agreement and you’ve prepaid the hourly rate.


What are your rates and packages?

Our services are charged by the hour.

We offer 3 Level pricing depending on the amount of hours purchased and services requested. Our House Sitting services are per visit and you decide how many visits you would like. Special Senior Services rates are applicable for seniors 65+ and Veteran discount.

We will work with your budget and ensure we deliver top level service.


What payment method do you accept?

We accept payment by credit card (Visa, Master Card) directly on our Website or we can process payment at the consultation through Square.

You can also pay by cash or cheque, (NSF fees are outlined in our agreement) or pay through e-transfer.


How do you calculate time purchased?


You let us know how long you need us for and we will track your time accordingly.

  • Anything over the time booked will be charged in 15 minutes increments.
  • We do not charge our clients for time traveled until we get to the location.
  • Your time stops once we’ve completed the task.
  • Additional time and milage charge may apply for travel outside the 50 km radius from Winnipeg.
  • Phone calls, emails, arrangements with vendors are charged in 15 minute increments.

Are you reliable?

We take pride in our work and ensure our staff performs all service in professional and timely manner. We always follow up with our clients making sure all was satisfactory. All of our staff is required to undergo criminal record check.

If at any point we did not deliver what we have promised we encourage our clients to address all problems directly to Eye On Spaces so that can perform better next time.

At Eye On Spaces our greatest satisfaction is when we make our clients happy and change their lives for better.


How do you become preferred Vendor for Eye On Spaces?

We are always looking to meet new vendors who share the same vision as us and who take pride in providing excellent service to their clients.

If you’re an individual or a business owner who goes above and beyond to deliver best customer service, believes in honestly and integrity, then contact Eye On Spaces by email, info@eyeonspaces.ca.